Support
Biketopia support
Help with your account, rides, connected apps, and anything that isn't behaving.
Email us. Tell us your device and iOS version and what you were doing when the problem happened — it saves a round trip. We reply to most messages within two business days.
Common questions
Who can see my routes and rides?
Routes you build are private by default. Rides and ride series are public by default so other riders can find and join them, and you can make a ride private and invite people instead. Leaderboard and friend-activity visibility can be turned off in your settings. The privacy policy sets all of this out.
I'm not getting notifications
Check that notifications are allowed for Biketopia in iOS Settings → Notifications, and that the specific alerts you want are switched on in the app's notification preferences. If they're on in both places and still not arriving, tell us which kind you're missing.
How do I connect or disconnect Strava, Garmin, or Wahoo?
Connections are managed under connected apps in your account settings, and you can disconnect any of them at any time. Connecting is always optional — Biketopia works without it.
How do I delete my account?
Email us and we'll remove your account and its data within 30 days.
Reporting a bug
Send what happened, what you expected instead, and the steps that led there. Screenshots help more than anything else. If the app crashed, say whether it happens every time or only occasionally.
Privacy
What Biketopia collects and why is set out in the Biketopia privacy policy.